Comments & Complaints

 

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We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete the following form and return it for the attention of the Practice Manager who will deal with your concerns appropriately.

MAKE A COMPLAINT

Find information about our complaints procedure

 

Alternatively, you may want NHS England to deal with your complaint as they commission the service that has caused you to complain.

NHS England
PO Box 16738
Redditch
B97 9PT 

Tel No:   0300 311 2233
E-mail:  england.contactus@nhs.net

Further written information is available regarding the complaints procedure from reception.

If you are dissatisfied with the outcome you have the right to contact either of the organisations below:

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London 
SW1 4QP  

Tel No: 0345 015 4033

 

Care Quality Commission
Email: enquiries@cqc.org.uk
Tel No: 03000 616161

 

Healthwatch Halton
Suite 5, Foundry House
Widness Business Park
Waterside Lane
Widnes
WA8 8GT  

HOW TO CONTACT HEALTHWATCH HALTON

Contact the Healthwatch Independant Complaints Advocacy